Become a magnet for loyal customers and hospitable employees.
We all want high customer satisfaction and hospitable employees to engage and fascinate. How do you do that?
In her passionate keynote, Laura de la Mar shares the secret formula of successful businesses: hospitable leadership.
Look at leadership and customer focus in a new way. Note: inspiration, new ideas and insights guaranteed.
Laura de la Mar is the Netherlands' leading expert on hospitality and hospitable leadership. She is keynote speaker, author of, among others, "Gastvrij leiderschap" (former #1 leadership book at managementboek.nl) and "Het geheim van gastvrijheid" and is also a trainer, consultant and founder of Gastvrijheid in Bedrijf.
She speaks for every industry imaginable: from healthcare to leisure, education to government and business services to retail. Her new keynote focuses on creating a welcoming culture by focusing on leadership, rather than throwing money away on customer satisfaction surveys, training and protocols.
As an ambassador, Laura is committed to spreading the hospitality virus and making as many people as possible aware of its power to make the world a little more humane and beautiful.
Professional speaking is a real craft, with the quality mark/predicate from the Speakers Club, the professional speaker can attest to next-level quality on content, design and delivery. Upon successful completion of Talk like a pro-gramme , the participant has permission to promote this label within his/her network and on his/her own social channels and websites.
